Explore our contemporary collections Shana Gulati Jewelry

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Goddess

Enter the Sanctuary

Be the first to receive exclusive collection previews, goddess stories, and a deeper look into the art of slow-making. As a welcome, enjoy 10% off your first handcrafted talisman.

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Shipping, Returns & Exchanges

Mila Omi Returns
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10 Days
Full refund on in-stock items from date of receipt
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Exchange or Credit
Made-to-order pieces within 10 days of delivery
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Free Resize
One complimentary ring resize within 60 days
In-Stock Items
Full refunds, exchanges, and store credit.

For in-stock items, full refunds, exchanges, and store credits are accepted within 10 days of receipt. Items must be returned unworn, in original condition and packaging. Return shipping is the customer's responsibility.

Return Conditions
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Item must be unworn and in original condition
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Must be returned in original packaging
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Return must be initiated within 10 days of receiving your order
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Item must be shipped back within 5 days of your return request
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Return shipping costs are the responsibility of the customer

Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days.

Made-to-Order Pieces
Handmade for you — we'll still make it right.

Made-to-order pieces are crafted specifically for you. We offer exchanges or store credit within 10 days of delivery — and we will always stand behind our work.

Craftsmanship guarantee: If your piece arrives with any defect, quality issue, or damage in transit, we will repair or remake it at no cost to you — no questions asked.

Stones are all-natural — slight variations in colour and inclusions are not defects, they are the mark of a genuine gemstone.

Pre-Order
Allow 3–4 weeks for production.

Many Mila Omi pieces are available for pre-order only. Your piece will be handmade and typically ships within 3–4 weeks.

Pre-order items follow the same made-to-order returns policy — exchanges and store credit within 10 days of delivery, with our full craftsmanship guarantee.

Ring Sizing
One complimentary resize, on us.

We offer one complimentary resize within 60 days of delivery on all ring purchases — in-stock or made-to-order.

How to Return
Three simple steps.
1
Contact us
Email hello@milaomi.com with your order number and reason for return. We'll respond within 1 business day.
2
Pack and ship
Return your item in its original packaging within 5 days of your request. We recommend a tracked, insured shipping service.
3
Receive your refund or exchange
Refunds are processed within 5–7 business days. Exchanges and store credits are issued immediately upon receipt.
Still have questions?

We're a small team and we genuinely care. Reach out — we'll get back to you within one business day.

Email Us